1 Overview & Introduction
Welcome to DeliveaZone Delivery Services ("DeliveaZone", "we", "our", or "us"). DeliveaZone operates courier, parcel delivery, express logistics services in Dubai and throughout the United Arab Emirates, along with our official web portal (deliveazone.com) and mobile applications, including the DeliveaZone Driver App.
This Privacy Policy explains how we collect, use, disclose, protect, and handle your information when you access our services, place courier orders, or operate as an authorized courier driver on our logistics network.
2 Information We Collect
We collect information necessary to fulfill delivery orders, manage driver operations, and secure our system:
A. Information You Provide to Us
- Driver Registration Details: Full name, verified mobile phone number, email address, password, profile photo, Emirates ID / National ID, driving license, and vehicle registration particulars.
- Shipment Information: Sender name, pickup address, recipient name, contact phone number, destination address, package description, and cash-on-delivery (COD) values.
- Communications & Support: Records of inquiries, messages, notes regarding rescheduled deliveries, or feedback submitted through our portals.
B. Automatically Collected Technical Data
- Device Metadata: Device manufacturer, model, operating system version, unique device identifiers, IP address, and app version.
- Application Logs: Diagnostic data, crash timestamps, and system performance metrics used to troubleshoot app reliability.
3 Location Data & Real-Time Tracking
To maintain transparency regarding location tracking:
- Why Background Location is Collected: Courier logistics require accurate live updates. When a driver is marked "Online" or has active orders marked as "Picked Up" or "In Transit", location is collected in the background to inform recipients and administrators of exact estimated arrival times (ETA).
- Driver Control: Drivers can stop location tracking at any time by turning off the "Live Tracking / Duty" toggle on their dashboard or by setting their status to Offline.
- No Commercial Sale of Location Data: Location information is used solely for the operational fulfillment of shipment dispatches. We do never sell, rent, or trade driver location data to third-party advertising or marketing networks.
4 Camera & File Storage Access (Proof of Delivery)
The DeliveaZone Driver App requests explicit device permission to access the Camera and Photo Storage.
- Proof of Delivery (POD): Upon delivering or attempting a delivery, drivers take a photo of the handed-over parcel or recipient signature.
- QR Code & Barcode Scanning: Camera access is used to scan package tracking barcodes and manual pickups.
- Limited Access: The app only accesses images captured directly for delivery verification. We do not inspect, upload, or access your private photo gallery or unrelated files.
5 How We Use Your Information
We use the data collected for legitimate commercial and logistics purposes:
- To assign delivery tasks efficiently based on driver proximity and destination.
- To facilitate communication between customer, recipient, dispatch admin, and driver.
- To calculate accurate delivery fees, driver earnings, and manage Cash on Delivery (COD) settlements.
- To verify successful deliveries with timestamped Proof of Delivery images and notes.
- To detect fraud, prevent package losses, and protect drivers and customers from security threats.
- To comply with regulatory, tax, accounting, and legal requirements under UAE laws.
6 Information Sharing & Disclosures
We only share your information under strict logistics safeguards:
- With Senders and Recipients: Recipients receive shipment tracking details showing the driver's first name, live vehicle location, and ETA during active deliveries.
- With Cloud & Infrastructure Providers: Secure database servers (Google Firebase, AWS, local UAE hosting) hosting encrypted app backend services.
- For Legal & Safety Compliance: When required by court order, UAE police authorities, or regulatory government bodies to investigate theft, traffic violations, or illegal contraband.
7 Security & Data Retention
We employ HTTPS/TLS data encryption in transit, strict database authentication, and salted password hashing.
Retention Policy: We retain active account data as long as your account is active. Historical delivery receipts, completed trip records, and financial settlement records are retained for a minimum statutory period (typically 5 to 7 years) to satisfy corporate accounting, tax, and transport audit mandates under UAE laws, after which they are permanently purged.
8 Your Rights & Choices
Under applicable data protection laws, you have the right to:
- Access the personal information held about you in our systems.
- Request correction or updating of incorrect or outdated profile details.
- Withdraw permission for push notifications or camera access through your device operating system settings.
- Request permanent deactivation or deletion of your driver or customer account.
9 Account Deletion Request
In full accordance with Google Play Store and Apple App Store user account deletion mandates, DeliveaZone provides both in-app and web-based mechanisms for users and drivers to request account and data deletion:
Drivers may also deactivate their profile directly within the DeliveaZone Driver App via Settings > Delete Profile.
10 Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Team:
- DeliveaZone Delivery Services
- Office Address: Office # 71, 1st Floor, Al Mehairi Bldg, Ras Al Khor Industrial Area 3, Dubai - United Arab Emirates
- Phone: +971 52 722 1594
- Support Email: support@deliveazone.com
- General Inquiries: sales@deliveazone.com
- Website: https://deliveazone.com/